In over a thousand mystery shopper calls, only about 2 percent converted. Sabri Blumberg joins Jeff Blumberg to role play exactly how to handle a shopper call and an out-of-network insurance question, the two calls that quietly cost practices the most new patients.

Jeff Blumberg shares the real numbers from a two-doctor, out-of-network practice that looked great on the surface but had only 720 of its 5,760 active patients scheduled for a next visit. He shows how reactivating those patients could more than double their hygiene flow, then walks through the letter, email, text, and phone campaign he recommended and the safeguards that keep patients from slipping away again.

When a practice has a bad month, it almost always traces back to one basic action that quietly stopped happening. Jeff and Sabri Blumberg walk through the daily checklist built to catch exactly that before it costs real money.

How much marketing do you do to your existing patients? If you are the average practice, little to none, yet a healthy general practice should earn 65 to 70% of its revenue from patients of record. Jeff Blumberg explains the purpose of marketing, how to keep your patient base active, how to contact patients without a next visit date, and how in-office posters, videos, newsletters, and targeted campaigns can help sell the treatment patients already need.

A patient gets excited about treatment, applies for financing, gets denied, and quietly gives up. Jeff Blumberg breaks down exactly how to prevent that outcome, and what to do if it happens anyway.