Jeff Santone grew his practice five times over hiring baristas, retail workers, and even a former Federal Reserve economist, most with zero dental experience at all. He joins Jeff Blumberg to break down the exact training process he used, and why prior experience barely made his top five hiring criteria.

A dental practice could technically run with just a dentist, but nobody wants to work that way. Jeff Blumberg explains why most staff complaints trace back to one root issue, delegation, and lays out exactly when to delegate, when to hire instead, and how to hand off real responsibility without losing control of your practice.

A client once got a list of 12 things to do and finished none of them. Narrow that same list down to three, and she got all three done and saw her numbers move. Jeff Blumberg breaks down why implementation fails, and the simple daily tracking tool that fixes it.

Eighty-eight percent of consumers check reviews before they buy anything significant, and most dental practices have no idea how many prospective patients are quietly screening them this way. Jeff Blumberg and marketing specialist Dan Brown break down the system for fixing that.

Messing up how an employee leaves your practice can be just as damaging as messing up how you hire one. Jeff Blumberg breaks down when to accept a two week notice and when to walk someone out immediately, why a witness matters, and the full checklist that keeps a departure from turning into a headache.

Inflation, a distorted labor market, and shifting reimbursement have quietly changed what it actually takes to keep a dental practice successful long term. Jeff Blumberg breaks down the four areas of focus MGE has been discussing with clients for the last year to make sure their practices aren't just successful now, but stay that way.

A mediocre closer with a good process will consistently beat a great closer with a bad one. Jeff Blumberg opens a two part series on strengthening treatment presentation, starting with the new patient phone call all the way through the exam.

Keeping a bad fit employee around too long doesn't prevent turnover, it causes more of it. Jeff Blumberg breaks down four specific, fixable factors behind staff turnover in a dental practice, and the exact approach he uses to make sure nobody's ever shocked when a job isn't working out.

The national average new patient phone conversion rate is 23 percent. Jeff Blumberg and Jeff Santone break down the 10-point checklist MGE uses on nearly 1,000 mystery calls to grade a receptionist, and exactly where most calls quietly fall apart.

Hiring a marketing company doesn't mean you get to stop paying attention. Jeff Blumberg lays out the six things every owner doctor needs to know about their new patient marketing, no matter who's actually running it, along with the real numbers behind postcard response rates, phone conversion, and return on investment.

A practice plateau at $500,000 a month and a plateau at $50,000 a month get solved the exact same way. Sabri Blumberg joins Jeff Blumberg to break down why growth stalls are always an organizational issue, and the three areas, sales, production, and scheduling, that get a stuck practice moving again.

Selling a case might take 40 minutes. Actually delivering it takes hours. That gap is exactly why one sales doctor can keep multiple production doctors busy. Jeff Blumberg breaks down the sales and production doctor model, the most effective way MGE clients transition out of chairside dentistry without losing control of their practice.

A new employee can know exactly how to do every part of their job and still fail, simply because nobody taught them what actually matters most in the moment. Jeff Blumberg breaks down why employee checklists are such a simple, powerful fix, and shares real downloadable examples for reception and financial coordination.