In over a thousand mystery shopper calls, only about 2 percent converted. Sabri Blumberg joins Jeff Blumberg to role play exactly how to handle a shopper call and an out-of-network insurance question, the two calls that quietly cost practices the most new patients.

When a practice has a bad month, it almost always traces back to one basic action that quietly stopped happening. Jeff and Sabri Blumberg walk through the daily checklist built to catch exactly that before it costs real money.

A patient gets excited about treatment, applies for financing, gets denied, and quietly gives up. Jeff Blumberg breaks down exactly how to prevent that outcome, and what to do if it happens anyway.

Most patients who have a bad experience won't complain, they'll just quietly stop coming back. Jeff Blumberg walks through 12 specific customer service deal breakers worth checking in your own practice, from how quickly the phone gets answered to how long patients actually wait in the chair.