Ep. 40: Dental Team Hiring Tips
Posting one job ad and hoping for enough resumes is the same mistake as running one new patient ad and expecting it to fill your whole practice. Ashley Fuegel joins Jeff Blumberg to break down exactly how to find and hire good staff right now, and the interview red flags most doctors miss.
Ep. 38: Organizing Your Front Office to Maximize Efficiency
If everyone at your front desk is responsible for everything, who's actually responsible for anything? Jeff and Sabri Blumberg break down how to organize front desk roles so nothing quietly falls through the cracks.
Ep. 36: Overlooked Growth Opportunities in Dentistry in the Coming Years
Practice ownership among younger dentists has quietly collapsed over the last two decades, while the majority of practices owned by dentists over 55 are about to hit the market as their owners retire. Jeff Blumberg explains why this creates a genuine window of opportunity for private practitioners willing to learn how to scale, and how to structure it the right way.
Ep. 35: Four Big Mistakes Dentists Make with Finances
A good collections month can still look alarming on paper, and a beautiful new office can quietly stop making money. Jeff Blumberg breaks down the four financial management mistakes he sees most often after meeting with thousands of dentists.
Ep. 34: Making Your Morning Huddle More Productive
A morning huddle that's just a quick get-together isn't the same thing as a morning production meeting with an actual purpose. Jeff Blumberg breaks down the exact format MGE teaches clients, and why most of the value comes after the meeting ends.
Ep. 33: Four Steps for Reducing Office Drama
A slammed drawer in sterilization. Two coworkers who suddenly go quiet whenever they're in the same room. Left unchecked, office drama doesn't resolve itself, it spreads. Jeff Blumberg lays out four concrete steps for catching and defusing office conflict before it costs you good staff.
Ep. 32: Five Ways to Improve Customer Service
Most bad customer service experiences have nothing to do with rudeness, they come from disorganization. Jeff Blumberg breaks down five concrete things you can put in place right now to improve patient service in your practice, and explains why today's patients are expecting more than ever, right when staffing has never been harder.
Ep. 31: Designing a Productive, Efficient Schedule that Works for You!
Few businesses depend on scheduling the way a dental practice does. Jeff Blumberg is joined by Chris Menkhaus to walk through how to actually construct a schedule that's profitable, efficient, and genuinely good for the patient sitting in the chair.
Ep. 30: Creating a Bonus Plan for your Dental Practice
A bonus plan can genuinely motivate your team, or quietly bankrupt a good month if the numbers aren't gamed out first. Jeff Blumberg breaks down exactly how to build one that works for the practice and the team at the same time.
Ep. 29: What to Do When an Employee is Underperforming
A two hour hole in tomorrow's schedule for the fifth time this month. A hygienist turning in another sub $500 production day. At some point every practice owner has to have the hard conversation with a team member who isn't cutting it. Jeff Blumberg breaks down how to have that conversation fairly, and how to tell whether the person can actually turn it around.
Ep. 28: Improving Employee Initiative & Responsibility
How do you get your team to actually care about the practice, take more initiative, and want more responsibility? Jeff Blumberg breaks down nine concrete things you can start doing today, from dividing labor properly to picking the right statistic for each role to nipping staff conflict in the bud before it spreads.
Ep. 27: One Thing You Can Do Right Now to Increase Case Acceptance
Five minutes to explain a $10,000 treatment plan to someone who just met you. It's no wonder it ends up on the incomplete treatment list. Jeff Blumberg explains why schedules build in time for diagnosis and time for treatment, but almost never time to actually sell, and how fixing that one gap can meaningfully raise your case acceptance.
Ep. 23: The Top 5 Ways to Market Your Dental Practice
Dental marketing is one of the most searched practice management topics, and one of the most complained about. Jeff Blumberg and MGE Marketing Director Adam Mortimer break down the five channels that actually form a solid foundation, and why relying on just one is a real risk.
Ep. 22: When Should You Actually Deactivate a Patient
Most patients who quietly drift away still think of you as their dentist the whole time. Jeff Blumberg breaks down the only four real reasons to deactivate a patient, and why letting someone go simply because it's been two years isn't one of them.
Ep. 21: Weekly Management Meetings
Most practices have time built in for clinical work and, hopefully, for sales. Almost none have time built in for management. Jeff Blumberg lays out a simple weekly meeting format that fixes that.